RS
Rosemary S

1 reviews | Active since May 2012

10 Jul 2015, 11:52

UNPROFFESIONAL SERVICE

ON TUESDAY THERE WAS R500 WHICH WAS DEPOSITED TO MY ACCOUNT BY MISTAKE. THEY PHONED ME TO TELL ME TO SEND THAT MONEY BACK TO THE CELL NO. ***. I TRIED TO THAT BUT IT FAILED. THE MANAGER AND SOMEONE FROM THE HELPDESK PHONED ME TO SAY THEY WILL KEEP THE MONEY ON HOLD I MUST PHONE THEY GAVE ME THE CALL CENTRE NO. AND THE REF. NO.***1 TO SAY THAT THEY MUST REVERSE THE MONEY OF WHICH THEY DID IT THE SAME DAY WITHOUT MY AUTHORITY. NOW THEY PHONE ME EVERYDAY TO SAY I MUST AGREE TO RELEASE THE MONEY OF WHICH THEY DID ALREADY. SOMEONE SENT ME A BIG MESSAGE NOW SAYING THAT I MUST PAY BACK HIS MONEY OTHERWISE HE WIL, GO TO THE POLICE STATION TO REPORT ME. THAT'S AN INSULT BECAUSE CAPITEC REVERSED IT SAME DAY. AND WHY ARE THEY GIVING MY CELL NO. TO THE THIRD PATRY? I'M SO ****IED OFF WITH CAPITEC BANK

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Jul 2015, 12:11
Official
Hello RosemarS,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank