Unproffesional Banking Procedures - Capitec

With my fathers passing, the family stuck to his bank ABSA - creating a Late Estate account. They hand over Bank Guaranteed cheques from the executor, which gets paid into the receivers account. (Cheques printed our and signed by ABSA- guaranteed)

When paying the 1st guaranteed cheque into my Capitec account I requested a special clearance and that was released in 4 working days. Then a 2nd cheque was paid into another account - yet again Capitec - and by the 6th working day, the receiver of the money was very upset as the special clearance id not happen, at first Capitec argued by saying they did not do a clearance, BUT the money was showing as in account BUT not yet released? With a fight and shouting to the complaint department - telling us that the bank outsource their "clearing department" as an excuse, and they will escalate the complaint - and will take up to another 3 working days! After a lengthy fight the money was released into account same day.

YET AGAIN: 3rd cheque into my Capitec account 1/06 : cleared but not released, the interest obviously being received by Capitec )what will FSB make of this). I paid a Special clearance fee...for what? Today 08/06 - no monies was released. The Complaints Department say they will escalate the complaint : and will take 3 working days ???? What the....

Then on top of that the following discrepancies are also said (all on voice recording): **Branch says Special release is 4 working days, ** the Customer service ( ********** ) says R4-10 working days, and the **Complaint department ( ********** 719) says 4-7 working days....what is your standard Capitec???

I am for sure moving my account else where, this is just not on, so unprofessional!