UNPROFESSIONALISM AND POOR SERVICE

I had an accounts with capitec bank a loan and credit card which was under debt review, I withdraw from debt review in September 2021 and I sent all the documents to Capitec Debt review department the withdraw letter, court order and 17.W forms immediately after I withdrawn from debt review company. I have been trying to settle my both accounts since September until today but I haven't received any help from their debt review department, I have called them everyday single day, sending emails and taking time from work to go to the branch to seek help but no one seems to know what to do, am even thinking of hiring a lawyer just to be able to SETTLE MY ACCOUNT. I WILL SUGGEST PEOPLE TO BE VERY CAREFUL WHEN THINKING TO TAKE LOANS OR CREDIT CARD WITH CAPITEC BANK THIER SERVICES ARE VERY POOR AND DEPRESSING!!!