Unprofessional, unintellectual, ***********. Creating reasons not to assist their clients

This is very upsetting.

I have been banking with Capitec for quite sometime and after this ridiculous situation (Firstly asking me to request my employer to rectify my payslip and have it sent again because my initials shows as LA and not just L) then the bizarre matter of requesting my debt clearance certificate, which I gave through, bit its not acceptable because it shows the date I was cleared of all debt???

I have been cleared for 2 years, have finance on a car. A loan and credit card with Capitec and now all of a sudden you are adamant on getting a letter that I have already supp**** to you along with confirmation from the Debt Counseling company that the date on the letter cannot be altered because I was cleared on the date stipulated and not recently.

All if this is unnecessary. Nowhere on my account am I being debited by ANY Debt review Company. So why all the hassle?

Nowhere on my ITC record does it show that I am under debt review but you are keeping at it and being very unreasonable.

Unfortunately for me I have no other alternative seeing that you are unwilling to assit me an I will therefore report this matter to the NCR. I feel that I am unfairly treated.

Capitec and staff members, note to remember, YOU ARE NOT DEALING WITH A NUMBER, but an actual living person!!

After this whole pathetic situation I feel strongly about moving to another bank where they can think clearly about a situation and not aggravate a person due to their own misconception.