Unprofessional staff

on the 09/01/2023 an amount of R 143.23 was debited from my account by a company Bestmakeup.club and again on the 10/01/2024 an amount of R551.67 was debited from my account by a company Theplaytime.shop. I reported this to Capitec and was told by Andisiwe the investigation will take ten days, After 10 days I spoke to Boitumelo who then told me it will take 7 to 14 days and then spoke to Moipone and she said its now going to take 30days for the investigations. This is Moipone's statement: Unfortunately, they provided incorrect information, apologize for the inconvenience. THIS SHOWS LACK OF TRAINING TO THEIR STAFF IF THEY WERE TRAINED THEY WOULD KNOW THE TIME FRAME.MY MONEY IS TAKEN BY AN INTERNATIONAL COMPANY AND I CANT SEEM TO GET HELP FROM MY SOUTH AFRICAN BANK?