Unprofessional Staff

On Saturday the 1st of June 2019 I went to Capitec bank Tzaneen mall branch to do a transaction, But I was rudely sent away by the branch manager, I still can’t believe the way she spoke to me and told me to go. I took a ticket at the door and waited for an hour to be called up as it was packed, When my ticket was finally called I went to the teller to be assisted, then the branch manager told me that she was calling my number and I did not come forward, so I told her that I did not hear her because of the noise, and I was sitting far from where she was standing I was sitting at the left end and she was at the right end, I was looking at the displays on the wall to see when my ticket is called, then she just ignored me and continued assisting other people and on the display my ticket was still appearing, so I said to her can you please assist me, check on the display it’s my turn to get assistance then she said go and take a new ticket and wait for your turn again or go, I couldn’t believe those words were coming from a branch manager I believe as a manager she could have handled the situation better, I am so disappointed I am even thinking closing my account, I was once told that if you want a good service delivery go the bank, With Capitec bank its different, So unprofessional,