Unprofessional service from Cresta Capitec

I have had such a bad and unprofessional experience today at Capitec Cresta. There where a R1000 withdrawal on Tryness’s account on 03/06/2018 and she went to report it 04/06/2018 incident number: ********** 2. She got a call to say Capitec is not going to pay the money back. Today I went to the bank with her to find out more and why the money is not going to be paid back.

Lebo was the consultant who assit us. Lebo and Anele made jokes about the stuff Tryness got upset about. They repeated what se said and they strated laughing. They asked for her phone walked away and went through her sms’s without the client presents (invation of privacy) They then asked for Tryness’s husband number when she asked why Lebo said its so the other lady (Anele) can help. When Tryness phoned her husband he said Capitec tried to phone but he couldnt answer.

Why not just tell Tryness that they going to phone her husband? Because they think Tryness is lying and want to ask the husband himself if he withdrew the money! When we stood up and walked out Lebo strated laughing again!

I’m so upset that a client can be treated that way! Shouldn’t you ALWAYS treat your client with respect even if you think they wrong?

I must say I am very disgusted in the poor and unprofessional service we received!!!