UNPROFESSIONAL SERVICE FROM CAPITEC BANK CALL CENTRE

I operate a Global One account with Capitec Bank. On 15/7/2020 I phoned their Call Centre spoke to a consultant Malanga to request a copy of my IRP5 for the financial year ending 28/2/20. This consultant did not had a clue what I was requesting and had to put me on hold to find out from her supervisor. She transferred to me to somehere where nobody answered and after a while I had to end the call.

I then phoned again the call centre again and this time spoke to consultant Leo - after explaining to her what I needed she transferred me to the Direct Loans department where I had to choose an option what kind of credit I needed.

This is absolutely terrible and unprofessional service from a call centre. If Capitec Banks wants to compete with the other mayor banks to retain there clients then surely their consultants should be updated and be qualified to assist their clients.

I still dont know where to find my IRP5 even on the Capitec Bank App

Regards Johann