Unprofessional service from Capitec Bank

Like the previous complainant, I have been trying to reverse a online payment ( Capitec to Capitec) that was made on the 4th of December which turned out to be a ****, since the 13th of December. I was told to submit a affidavit and I did so a long time ago but even till this day I still don't have my money back. I have been to the Braamfontein branch numerous times and every time I go there its either they have to check emails or contact another department, its as if they don't even know what they are doing. It's reached a point whereby when I walk into the branch they hide their faces, this is so unprofessional and to be honest its typical of Capitec Bank to do such a thing.Its been weeks now and I am still waiting for my money.