Unprofessional service

I am very disappointed in how your agents handled my query.

I have been expecting a refund from Travel check since Tuesday and when i contacted them toady they told me that the money was already paid into my account since Tuesday.

I called Capitec and I spoke to Mamolemo, who told me that the money was on hold because they need proof from Travelcheck that they have refunded me the amount.

I sent the proof to *** and *** and got no feedback.

I called again and spoke to a lady called Flora who said she will escalate to her manager and get back to me in 15 minutes. I waited and had to call back and spoke to Lerato who also said the same thing.

I have literally spent 2 hours back and forth without any help.

I need this resolved ASAP. The last lady was helpful but I forgot her name due to being frustration