Unprofessional service

Item: Capitec Bank
Rating: 1
Author: Yasmeen K

Worst experience ever! I am now waiting two or more weeks for money that was incorrectly counted from the atm .i have called numerous times and capitec has no valid answer for me 7 , then 2 etc days to wait.

Unprofessional customer service and rude behaviour.

Please allow me to have my call recording for my calls

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

05 Aug 2021, 21:21

Good day Yasmeen

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply05 Aug 2021, 21:21

Official

Yasmeen K's updateReviewer Update

06 Aug 2021, 14:36

I have called the bank once again with the same result , what is this punishment for I wonder it's not so hard to give me back my money

I have lost my trust in capitec
It's a humble request to have my money reversed into my account.

Yasmeen K's update06 Aug 2021, 14:36

Reviewer Update