unprofessional service

Unprofessional and poor service by Capitec bank employe (Andile), I went to Capitec bank at The Mall in King William's Town to replace card for my son and daughter, my number was 061, My number was called on the screen, came to the counter, i told the Andile i need to have new card for my son account as it expiring, i gave him account number and my ID to scan, then when we finished i gave him card for my daughter's account and told him i need to do same with this, after taking finger prints he gave me the card which shows my name not my daughter's name so i told him this is my name i dont want card for me it is for my daughter as i told you earlier, then he just making another card and told me he will cancel this my card, i told him that i have been charged R.65.00 for your mistake, then he start getting aggressive he said to me no no it is my fault as i gave him my ID, so i told him but i told you do same as my son card and i am customer how can you be aggressive and rude to me? he said it does not matter it doesn't make me rite if i am customer, so i asked him his name he said why you want my name? i told him you don't have name badge also and why you not giving me your name? he said he is busy. so i told him to call the manager then he gave me his name by aggressively, i explain to manager but Andile will not listen to me or manager even manager asked him why this old card of my daughter is on his table? he kept on argue so i told manager look you must sort him out as i cant sit whole day and listen to his argument she must let me know what happen to my complain? and i left.