Unprofessional *********** *****, that mess up clients lives

My account has been suspended since September with no communication from Capitec whatsoever ever. Initially when they suspended the account they wanted a few things from me which I willingly submitted and they assured me my account will be unsuspended, today is the 4th month but my account is still suspended with money that I had to pay my children's school fees with, everytime I visit the branch or call they tell me it's still being verified, how long does it take for verification My children's school fees is behind, my rent is behind, my life is a mess because of Capitec, can I atleast have the money I worked hard for back so I can pay my bills and get my life back on track. My humble request please. Does Capitec even care about it's clients? I've been down and out because of Capitec and no one cares to keep me in the loop. I've submitted all the things they wanted and I was assured my account and money will be available back in September and guess what it's December now. This is heartbreaking really is.