Unprofessional customer care agents!!!!!!!

This honestly has to be theeeee worst experience I've received from a service provider. Bought a Blu voucher valued at R100, capitec app has a system glitch and I never got the voucher code, no code shown on the history as well. this was purchased on the 20th of October.

I have never received any correspondence from Capitec, whether by email, sms or even a phone call!

decided to escalate the matter again today after +-14 days and the issue is still not resolved. Spoke to 5 customer care agents who couldn't even assist me or even bother to hear the side of my store but guess what, all 5 of them hung up the phone on me while I was still on the line, my tries to even speak to a manager were ignored, one of the agents confidently said, he is in a meeting now!!!!

These agents who seem to not even have given proper training are:

Lesego Moo Elaine Sine Lungile.

SOOOOOOOOO disgusted with the service received