Unprofessional bank I've ever seen

My name is mpho I have a funeral policy with capitec since from 2019.. I'm very sad about how they are handling my issue regarding a funeral policy that I have with them and when I tell them to pay me all my premiums because they can't help me they are telling me that my funeral policy is been lapsed since July but they deducted now on August something is fishy here I need my money capitec all of it and I want nothing to do with you anymore you playing people I'm really sad I need my money went to 3 branches called but no help they will tel you that they don't have the number for underwriter they will send email how can you make busin with people you don't even have their Contacts. *** that's my number I just want my money no sorry or anything