Unprofessional and rood

On the 02 November 2018 we went to Capitec Bank in Gezina to help my wife with her app on the cell phone. At around 09h30 we receive number in the Que. When our number was called***nly ones) we went to counter number 01. On our way to counter 1 a second number eleven was called. The lady at counter 1 (miss Marcia) said to us the the system called us three times with no respond from us. she referd us to the computer next to her computer and she left to speak to someone else from the branch. She refuce to help us and she help number eleven. A lady from the branch help us with our problem. Miss Marcia was unprofessional and rood to us as clients.