Unprofessional and non adherence to TCF

Capitec closed my account without even informing me and I found out myself when I tried to use the app. I then called the Capitec call centre and was told I need to go to the bank. I went to the bank on the 2nd of June and a guy from the Sandton branch called Takalani helped me. I was told there is a legal stop 50 on my account as the money I had received from a friend was involved in a suspected ***** incident. I then went to SAPS and produced documents requested by Capitec forensics. Everything was submitted by Takalani and he has been so helpful and even calls almost daily to inform me nothing has been done on my incident. I was supposed to have received feedback after 48hrs from the 2nd of June and to date Takalani and I have received no feedback. This is utterly disappointing as I'm a customer in good standing and even received my salary into my Capitec account for years now. I still have funds in my account that I cannot access. It's been 8 days and not a single word from Capitec.