Unprofessional and clueless.

I have sent my partner money via the Capitec Send Cash feature on the App. She tried withdrawing the money in a ATM inside Game Store at Jabulani Mall in Soweto. She tried withdrawing R1900 but the Spark/spug ATM only dispensed R1400, short of R500.

She went to Capitec trying to query and was advise that the sender of the money should be the one querying this with Capitec. This is the time my nightmare began. I went to Capitec at Yarona at Kaalfontein and told them about this issue and I was told they would have an answer for me in the next 7 Business working day, the days went by without any communication from Capitec.

I went again after 7 days only to be told that whoever checked on the other side said that the ATM shows that it dispensed all the money, which is not the case. The most frustrating part is that the staff did not really not the procedure or how to handle such a matter. I was there for like 3 to 4 hours and I was not assisted to this day.

I was given multiple references on a piece of paper and was told a manager from Capitec Bank Yarona at Kaalfontein will call me, I am still waiting. The level of unprofessionalism is sickening.