1 reviews | Active since Apr 2019
Unprofessional and *********** Capitec Bank ***** Operations
Capitec Bank ***** Operations
The level of customer service Capitec Bank offers their account holders reporting a "*****" incident on the same day it took place is pathetic and leaves much to be desired! Capitec Bank ***** Operations give you a five (5) working day to submit a SAPS case number, you report to Capitec Bank ***** Operations in writing that you cannot submit a SAPS case number because the SAPS case number network is offline and the SAPS office has to rewrite your typed statement by hand. I sent the Capitec Bank ***** Operations all of the information and have constantly updated them on a daily bases to informed them that I cannot obtain a copy of my sworn written statement and provide them with the SAPS Investigators cell number who they can contact directly. Emails have been sent to the Capitec Bank ***** Operations each day since Monday of this week asking them to acknowledged that they are in receipt of my emails, which they fail to acknowledge and cannot be bothered to contact me.
The Capitec Bank ***** Operations fail to be efficient and you will never have any peace of mind banking with Capitec Bank because they do not care about their account holders at all.
South Africa does not have a Cyber Crime unit unlike most other countries and the SAPS informed me at the time of making my written sworn statement that Capitec Bank will never assist their account holders with ***** incidents which has turned out to be a fact!
Why is it necessary to take to Social Media platforms when you bank at Capitec Banking thinking they will assist you and then cannot be bothered to acknowledge they are in receipt of the electronic information sent to their offices? I reported this ***** incident to Capitec Bank on 5th August and given it is now 16th August and I still cannot get any response from Capitec Bank, it is like beating a Dead Horse and the incompetence that Capitec Bank offers in terms of customer service is shockingly poor to say the least!
Cyber Crime *****ster's are making use of Capitec Banking accounts to funnel and launder money out of South Africa. The Capitec Bank ***** Operations are not only *********** but a ****** joke!
You will never have any security banking with Capitec Bank at all, even if you report a case of ***** to them on the same day the incident took place, the Capitec Bank ***** Operations do not acknowledge any emails sent to their offices.
I kindly request that Capitec Bank do not reply to my comment because it is a total waste of time and positive energy, they will do nothing for you as a Capitec Bank account holder, the only way you will ever get Capitec Bank to reply and or take action not that they do is to use Social Media to highlight to fellow Capitec Bank account holders that their money is not safe at Capitec Bank!.
Cyber Crime *****ster's are making use of Capitec Banking accounts to funnel and launder money out of South Africa. The Capitec Bank ***** Operations are not only *********** but a ****** joke!
You will never have any security banking with Capitec Bank at all, even if you report a case of ***** to them on the same day the incident took place, the Capitec Bank ***** Operations do not acknowledge any emails sent to their offices.
I kindly request that Capitec Bank do not reply to my comment because it is a total waste of time and positive energy, they will do nothing for you as a Capitec Bank account holder, the only way you will ever get Capitec Bank to reply and or take action not that they do is to use Social Media to highlight to fellow Capitec Bank account holders that their money is not safe at Capitec Bank!.