CB
Chandre B
1 reviews | Active since Feb 2020
10 May 2020, 08:38
Unprofessional
I have been a customer for years, however thet treat clients like garbage. Geen holding on the phone for 15 min just to clearfy some issues on my account. Doesn't seem like they know what they are doing. Disappointed a d disgusted! Changing to a new bank where people are treated cottectlly
Helpful (0)
Replies (4)0
Replies (4)CB
Chandre B's updateReviewer Update
10 May 2020, 10:08Phoned again no help, it seems like when someone works on weekends they just don't care and want the day to end. What is wrong with this bank and the people they hire
CB
Chandre B's update10 May 2020, 10:08
Reviewer Update
Phoned again no help, it seems like when someone works on weekends they just don't care and want the day to end. What is wrong with this bank and the people they hire
Capitec Bank's replyOfficial
10 May 2020, 10:20I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply10 May 2020, 10:20
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
CB
Chandre B's updateReviewer Update
10 May 2020, 10:29If heard that before, why cab someone just give me a call now and answer 3 questions? Super easy not hard at all
CB
Chandre B's update10 May 2020, 10:29
Reviewer Update
If heard that before, why cab someone just give me a call now and answer 3 questions? Super easy not hard at all
CB
Chandre B's updateReviewer Update
11 May 2020, 21:58Thank you for phoning, hoe ever I have been emailing as I'm not wasting my airtime anymore. I just have one simple question that could be answered in 5min regarding my account. But yet here I am rating your poor service.
CB
Chandre B's update11 May 2020, 21:58
Reviewer Update
Thank you for phoning, hoe ever I have been emailing as I'm not wasting my airtime anymore. I just have one simple question that could be answered in 5min regarding my account. But yet here I am rating your poor service.