unprofessional

I've never been made to look so stupid by your teller who doesn't have listening skills and is ***********, your company sent me a message to bring a proof of resident and my id I did so was told they can't accept a capfin proof of resident now I ask this teller to call the company they called previously to advise that I still haven't got a proof of resident and I must tell you I've never been patronised the way I was in my entire life,your staff does not have manners