MP
Mahmed P
1 reviews | Active since Sept 2013
18 May 2020, 10:18
Unprofessional
I called Capitec Bank 24hr call center spoke to Zintle Chwena, but received very poor service by Zintle, i experience aggressive behavior while she was talking to me, she didn't let me finished my sentence while i was talking to her, she spoke over me while i was explaining to her. Capitec bank is very professional bank but call center agent need to be more professional.
Helpful (0)
Replies (1)0
Replies (1)
Capitec Bank's replyOfficial
18 May 2020, 11:33I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply18 May 2020, 11:33
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank