UNPROFESSIOAL COMPLAINT MANAGEMET OFFCER -Phiwokuhle Hewu

I am not happy with the way Phiwokuhle Hewu(Complaint Managemnt Office) handled my query(Incident# *** CM) he told me not to close my account and wait for the outcome. He then said that if I am not happy with the outcome of your investigation then I can close my account. He decided to close my account without giving me the outcome. Also, he closed the case/query without giving me the outcome, he did not communicate with me that the case is resolved. What is the outcome of the case?