EK
Emrah K
1 reviews | Active since Jan 2020
02 Jan 2020, 14:58
Unprocessed transactions reversal
It seems Capitec responds to reviews here so I'm hoping you can help me as I'm really strapped for time in visiting a branch for the matter.
On the 20th December I made 2 online purchases and received two unprocessed transactions for both items. On the 27th I then received two successful transactions that were processed but now I still have the two unprocessed transactions which were not reversed after having paid successfully.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
02 Jan 2020, 17:13I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jan 2020, 17:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
03 Jan 2020, 11:06Hi Emrah K
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jan 2020, 11:06
Official
Hi Emrah K
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
EK
Emrah K's updateReviewer Update
03 Jan 2020, 11:13Hi
Thanks for the reply
I'm sorry for missing the call as I was away from my phone. I'm trying to call back but cannot seem to get through.
Thanks for the reply
I'm sorry for missing the call as I was away from my phone. I'm trying to call back but cannot seem to get through.
EK
Emrah K's update03 Jan 2020, 11:13
Reviewer Update
Hi
Thanks for the reply
I'm sorry for missing the call as I was away from my phone. I'm trying to call back but cannot seem to get through.
Thanks for the reply
I'm sorry for missing the call as I was away from my phone. I'm trying to call back but cannot seem to get through.
Capitec Bank's replyOfficial
08 Jan 2020, 14:42Good day Mr Emrah As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply08 Jan 2020, 14:42
Official
Good day Mr Emrah As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank