MP
Murray P
1 reviews | Active since Nov 2019
04 Nov 2019, 19:04
Unprocessed transaction still waiting a month later to revert
I refunded an online purchase on the 24/09 and the money still has not been returned to my account. It has been sitting in my unprocessed for over a month now. I have contacted support via email multiple times and through facebook messanger, taking DAYS to respond and still no resolution
I was initially told it would take 2 weeks, this was a month after the transaction. I was then told there are NO UNPROCESSED TRANSACTIONS. Strange that I can easily see the unprocessed transaction.
All I want is the money returned to my account, it shouldn't be this difficult
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Nov 2019, 12:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2019, 12:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 Dec 2019, 07:54I sincerely apologise for the inconveniences caused to you. The matter was corrected and resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply13 Dec 2019, 07:54
Official
I sincerely apologise for the inconveniences caused to you. The matter was corrected and resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
MP
Murray P's updateReviewer Update
14 Dec 2019, 19:58No, it was never corrected or resolved. The issue still persists. The unprocessed transaction is still there, now 3 months later. No one I have talked to in your company acknowledges it or even tries to help. I've made countless attempts to fix it that all go ignored after a single response telling me I am wrong. I have given up, you've ****** R999 from me and there's nothing that will ever be done about it.
MP
Murray P's update14 Dec 2019, 19:58
Reviewer Update
No, it was never corrected or resolved. The issue still persists. The unprocessed transaction is still there, now 3 months later. No one I have talked to in your company acknowledges it or even tries to help. I've made countless attempts to fix it that all go ignored after a single response telling me I am wrong. I have given up, you've ****** R999 from me and there's nothing that will ever be done about it.
Capitec Bank's replyOfficial
17 Dec 2019, 11:47I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank's reply17 Dec 2019, 11:47
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.