Unprocessed Transaction Amount Return

I made a purchase at Loot.co.za on Monday and the order said [Pending Awaiting Review]. Loot said the transaction wasn't processed though it was deducted from my bank account. They cancelled the order. On my capitec account it shows that amount as "unprocessed transaction.". Loot says there is nothing to refund and that Capitec must reverse it. It's been 4 days now and the amount still is under "unprocessed transactions". Please return that money to me.