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Zamanjiki N
1 reviews | Active since Jan 2021
08 Jan 2021, 06:31
Unprocessed transaction
I made an online purchase from Zara on the 30/12/2020, the money was deducted from my account same time. Today on the 08/01/2021 another deduction was made to my account by Zara, the bank says zara must refund me but my account statement says the transaction has not been processed. Please assist. Is there a way the bank can reverse back the money I'm completely lost as to what to do.
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Capitec Bank's replyOfficial
08 Jan 2021, 10:36Good day Zamanjiki
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jan 2021, 10:36
Official
Good day Zamanjiki
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Zamanjiki N's updateReviewer Update
08 Jan 2021, 11:21It has been resolved. Thank you.
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Zamanjiki N's update08 Jan 2021, 11:21
Reviewer Update
It has been resolved. Thank you.