Unprocessed transaction

May I ask Capitec Bank to reverse the unprocessed transaction on 26 Dec 2019. There were 2 transactions, 1 to sleepover at hotel, it was processed as expected, and another transaction was to authorize hold (not purchased, just to secure 'deposit') until we checked out. But this transaction is still unprocessed, I need this fund back please. Please contact me at ***. Thank you