Unprocessed payments

I requested trips on Uber that kept getting cancelled and an authorization hold by Uber was taken, this money is usually returned into my account a few minutes after a trip request has failed but none of my monies were retire, in fact, more money was deducted by Uber. It’s been 5 days and my money is yet to return to my account. It’s still there under Unprocessed payments and Uber confirmed that they have not in fact taken my money yet