Unprocessed Payment Issues

I am extremely disappointed in Capitec Bank. I have no access to funds that are available in my account because there are 2 unprocessed payments showing on the account but the payments were actually processed on the 11th of October. This is not the first time this has happened either. Previously I called and an agent could reverse, now im told it needs to be escalated and could take up to 8 working days. Absolutely ridiculous! Capitec fix my account so I have access to my funds please.