TN
Tiyani N
1 reviews | Active since Jan 2020
06 Aug 2020, 10:59
Unprocessed Payment
Hi capitec this is the second time i am doing this. i have an unprocessed payment n my account, but the money was actually processed yesterday. and due to this i have no access to the money that is available on my account. the last time an agent called and she reversed the money . please FIX IT!!!!!!
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Capitec Bank's replyOfficial
06 Aug 2020, 16:28Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Aug 2020, 16:28
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank