RvdL
Raynor van der Linde
1 reviews | Active since Jun 2020
13 Jun 2020, 08:36
Unprocessed Funds... Again.
I have an unprocessed transaction on my account. The transaction was later processed and deducted, but the still funds are locked behind the original unprocessed transaction.
This is not the first or second time this has happened. Please contact me so this can be fixed as soon as possible! Unacceptable.
I will provide whatever details needed (account name/number transaction details etc)
Helpful (0)
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Replies (2)
Capitec Bank's replyOfficial
14 Jun 2020, 09:48I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Jun 2020, 09:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
RvdL
Raynor van der Linde's updateReviewer Update
16 Jun 2020, 00:48Five working days? The original complaint that I placed with your service department was LAST WEEK, it's already been half a week! I complained here because I wasn't getting a sense of urgency from them. Same here. I am forced to take the matter further. Absolutely inexcusable.
RvdL
Raynor van der Linde's update16 Jun 2020, 00:48
Reviewer Update
Five working days? The original complaint that I placed with your service department was LAST WEEK, it's already been half a week! I complained here because I wasn't getting a sense of urgency from them. Same here. I am forced to take the matter further. Absolutely inexcusable.