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lufuno M
1 reviews | Active since Oct 2014
25 Feb 2015, 11:09
UNPROCESSED CHEQUE
i am a client with Capitec bank and on the 12th february 2015 i deposited a cheque from my employer who banks with Absa bank for me to buy study materials with. the bank teller said that this cheque will take 7-10 days to process.Today is the 25th February 2015 and the cheque still has not been processed.
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Capitec Bank's replyOfficial
25 Feb 2015, 12:45Hello Lufuno02,
Thank you for writing to us.
Kindly note that the cheque has been cleared.
The information that was provided to you by the consultant was incorrect. A normal cheque will always be subject to a 14-day clearance period. Unless a client requests for Special Clearance, the funds will normally be available within 4 to10 business days but this period can be extended.
I would like to apologise for the incorrect expectation that was created and for your negative service experience. We will take the necessary remedial actions to address the service that was rendered to you.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for writing to us.
Kindly note that the cheque has been cleared.
The information that was provided to you by the consultant was incorrect. A normal cheque will always be subject to a 14-day clearance period. Unless a client requests for Special Clearance, the funds will normally be available within 4 to10 business days but this period can be extended.
I would like to apologise for the incorrect expectation that was created and for your negative service experience. We will take the necessary remedial actions to address the service that was rendered to you.
Jennine Seholoba
Complaint Management: Capitec Bank
Best regards,
Capitec Bank's reply25 Feb 2015, 12:45
Official
Hello Lufuno02,
Thank you for writing to us.
Kindly note that the cheque has been cleared.
The information that was provided to you by the consultant was incorrect. A normal cheque will always be subject to a 14-day clearance period. Unless a client requests for Special Clearance, the funds will normally be available within 4 to10 business days but this period can be extended.
I would like to apologise for the incorrect expectation that was created and for your negative service experience. We will take the necessary remedial actions to address the service that was rendered to you.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for writing to us.
Kindly note that the cheque has been cleared.
The information that was provided to you by the consultant was incorrect. A normal cheque will always be subject to a 14-day clearance period. Unless a client requests for Special Clearance, the funds will normally be available within 4 to10 business days but this period can be extended.
I would like to apologise for the incorrect expectation that was created and for your negative service experience. We will take the necessary remedial actions to address the service that was rendered to you.
Jennine Seholoba
Complaint Management: Capitec Bank
Best regards,