1 reviews | Active since Jun 2022
Unprocessed bank payment (Pending)
May I please get a follow up regarding dispute *** I made a online purchase on the 26th of April to Merchant Shein clothing. On trying to make payment there was a delay on capitec authorisation I don't know maybe it was network issues leading to the order being canceled with the Merchant due to payment not received. Then to my surprise R2670 was deducted from my account which is still showing pending payment even today. I contacted Capitec using the WhatsApp line and spoke to Emily who advised me to get authorization from the merchant for reversal of the funds or wait 14 days for pending payment to expire. How do I even ask for refund or reversal from the merchant when I also don't have proof that the payment went through to them because my bank statement still shows the payment has NOT YET PROCESSED by my bank it is still showing pending(UNPROCESSED) on my account. I contacted the merchant and I was told to contact my bank they were no funds received obviously. I then waited the 14 days to my surprise the funds were still not back in my account and still showing pending. I then contacted Capitec again via WhatsApp line and spoke to Sibongile on the 17th of May. Who then I had to explain again my issue. She asked me for a dispute number which I didn't have and never was I told by the previous lady Emily to do. She then said she was logging the dispute for investigation and blocking my account I need to open another account and pay R70.00. When I asked her why the account was being blocked. She changed her statement and said no I had authorized the payment shes not blocking the account. Then asked if I was going to ask for the merchant for a refund. How do I ask for refund from the merchant when the payment was never processed by my bank. It seems I am now going back and forth with Capitec because the excuse now is I authorized the payment which was never processed by them and still shows pending (Unprocessed) on my account . May I please get refunded my R2670. I don't see why I should go back and forth for something that was never done by the bank
Kind Regards Relebogile Mashishi Account *** 68
we are unable to assist this present time as the merchant is allowed to bank within 30 days.
The hold amount can be released after the 30 days if the merchant does not bank the funds". How will the merchant bank the money when they have cancelled that order due to not received any payment from Capitec. I clearly stated on the previous communication that the order was cancelled so for what and why will they still want to take that money for? . I didn't have time to respond because I was not aware there was going to be communicated at that time of the morning. Then Rushda continued to write *Rushda*"Kindly be informed if the transaction does not auto correct, please relog the dispute on 01 June 2024 for further assistance". *Rushda*
"Kindly be informed if the transaction does not auto correct, please relog the dispute on 01 June 2024 for further assistance" and then the survey expired at 06:54am I could not respond. It's already 34 days and I still have to go back and forth with Capitec and go through the same process for money that was never processed by Capitec . Why do I have to log another dispute I don't understand why. Why wasn't I given a call back as said. I am tired of going back and forth with Capitec. This is tiring can capitec reverse my money back to me please. Shows it is a bank that doesn't care about their customers at all. My money is being held by Capitec for no reason at all. I am really unhappy with the bank services
we are unable to assist this present time as the merchant is allowed to bank within 30 days.
The hold amount can be released after the 30 days if the merchant does not bank the funds". How will the merchant bank the money when they have cancelled that order due to not received any payment from Capitec. I clearly stated on the previous communication that the order was cancelled so for what and why will they still want to take that money for? . I didn't have time to respond because I was not aware there was going to be communicated at that time of the morning. Then Rushda continued to write *Rushda*"Kindly be informed if the transaction does not auto correct, please relog the dispute on 01 June 2024 for further assistance". *Rushda*
"Kindly be informed if the transaction does not auto correct, please relog the dispute on 01 June 2024 for further assistance" and then the survey expired at 06:54am I could not respond. It's already 34 days and I still have to go back and forth with Capitec and go through the same process for money that was never processed by Capitec . Why do I have to log another dispute I don't understand why. Why wasn't I given a call back as said. I am tired of going back and forth with Capitec. This is tiring can capitec reverse my money back to me please. Shows it is a bank that doesn't care about their customers at all. My money is being held by Capitec for no reason at all. I am really unhappy with the bank services