unpleasant with capitec bank

I have loan with capitec bank, the has authority to debit the money on month 25th of every month from my different bank account and i have signed contract based on that date, my suprise on this day 18 December 2017, the money from my capitec Account has been deducted without my authority, I had to take unplanned trip to the nearest branches to find out what happened to the money that has been disappeared from my account.

I find out unpleasant with capitec bank to take the money from my capitec savings account, as our agreement is to debit the money from different bank account they have reversed my money, my suprise is today they have repeated same things, I have never miss my payment, i don't expect this kind of decision that has been taken yesterday and today 19 December 2017.

I am not happy with the whole thing that has happened