Unpleasant customer service

Good Day

Today I attended the Capitec branch in Cape Town branch 2096 and informed the consultant infront I would like to change my address and was provided with a ticket number.

I than got called by the consultant Sibongile Dlungane and I told her I would like to change my address and she informed I can do it on my app and the consultant infront by the door will assist.

I also asked what I can do as my funeral policy will lapse and she mentioned there is nothing I can do and she was so in a hurry to get rid of me she didn't even open my details on her system to check.

She immediately called the next person and than I wanted to know if I can reverse a debt order she told I need to get a new ticket.

I got a new ticket and went to the next consultant that informed me I can come within 30 days from the day the funeral policy lapse and I can reinstate the funeral policy and the waiting period of 6 months will fall away and I was so happy to know that the 6months claim period will fall away.

I than went to the machine to get proof of account after updating my address on my app and my old address was still reflecting by the postal address. I asked the gentleman how I will get that address removed because I no longer reside at that address and was informed that I need to see a consultant.

I mentioned that it's the reason I came into the branch and the first consultant referred me to my app and now I have to wait again to see someone because the first consultant would not assist me or attempt to open my details to assist.

I am really upset and disgusted by the behavior of the consultant and she needs to be reprimanded because I need to make another visit to the branch and think it's unacceptable seriously this customer service I received today make me feel I should rather move to FNB.

I will awaiting on you response.