Unpleasant customer service

Good day,

This morning at 07:39 Capitec reversed my debit orders, during that time I was driving to work. When I call the call centre I was told I am the one that reversed those debit orders. I've checked my car tracker and it shows I left my place at 07:35, how I was going to reverse debit order at 07:39 and all these debit order reversals were exactly 2 minutes apart. I called the call centre after checking my car tracker and spoke with Kamogelo that hanged up on me after she placed me on hold for a long time without informing me, why she placed me on hold.

When she resumed the call she pretended as if she was unable to hear me, she did a silent call script and hanged up on me.

I am going to take this to OMBUDSMAN. I want Capitec to call the merchants they reversed their debit orders, pay my airtime back and all the debit order disputes to be reversed and the debit order resubmission to be at no cost.

I have policies that they reversed them twice and should anything happens to those policies I will hold them accountable. I expect a call back with solution no later than 12:00 today or I am going to report this to all social media platforms and Ombudsman.