MM
Mapale M

1 reviews | Active since Mar 2026

26 Mar 2026, 12:17

Unpleasant client

Hello

I’m not happy with capitec as my account was stopped somewhere in 2017 with my salary in it saying that theirs is *****ulent activity. When to the branch and they said they will contact forensic and went there again almost every year since incident occurred still no help I’m just asking or access of my money in their account where is my money going to if they deny me access to it? Been taking with them unfortunately I get no help.

I will never recommend capitec even to my enemy I gave them 1 star because there’s no negative star review they don’t even deserve my 1 star

0
Replies (2)
Capitec Bank
Capitec Bank's reply26 Mar 2026, 12:43
Official
Good day Mapale Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply07 Apr 2026, 15:43
Official
Hello Mapale

We were unable to reach you and have now closed your complaint.

In response to your complaint, kindly refer to email correspondence sent on 07/04/2026 as well as SMS correspondence sent on 07/04/2026, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter.


Kind regards
Capitec Bank

Best regards,