BM
Betty M

1 reviews | Active since Feb 2024

15 Apr 2024, 09:30

Unpause my account please

Good morning, I humbly writing this here ,hoping I will get helped, my account was blocked late February, I provided everything needed. I am suffering watching a mere R700 paused and am hungry with no help.am a student, I slept 5 hours ago,because of hunger and crying, it's morning I have no bread,back home they depend on social grant ,they barely sent me money,am all alone stressing, opening my app every morning hoping I will get it open and access my money but Nothing..the reason they paused my bank is the same reason as for other client, his account was unlocked, on Friday and mine us not.

Can atleast capitec clientele improve and atleast investigate our account while we can access the money?

Please call me on ***...I need my money I don't the account being blocked for your reasons. I don't know why don't they give urgency to such cases as we depend on transacting on our daily basis

I think capitec should improve on working with paused account, atleast give us a warning because sometimes we don't even know if the account sent you money is linked to bad things

Am begging I need money

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 Apr 2024, 15:17
Official
Good day Betty 

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 
Capitec Bank