Unpaid Retrenchment Premium for 6 months

I am extremely disappointed by the non payment of the unemployment retrenchment premium on my credit card and access facility which has now been outstanding for over SIX months. Despite sending multiple inquiries to the relevant department, and making numerous calls, I have yet to receive any form of response or explanation on why these payments have stopped even though I am still unemployed.

This non-payment has directly impacted my credit score and financial stability, creating unnecessary stress and long-term consequences. I have no choice to escalate this matter to the banking ombudsman because I had insurance on my credit card and access facility to cover me for retrenchment. I have supp**** all my 6 months bank statements to show that I am still unemployed and have received no response from Capitec. This has negatively impacted my mental health.