UNPAID FUNERAL COVER 04.01.2024 ..................

Funeral Cover payment is missing,

Funeral Claim submitted 04.01.2024 Confirmation deferred multiple times , Payment supposedly done 09.01.2024 18.01.2024 NO PAYMENT RECEIVED , Recipient bank has no trace of incoming funds.

The lack of engagement , empathy and sheer indifference experienced leaves a bitter taste to a family who have had to settle bills and bury a bread winner with no support from the FINANCIAL partner put in place to do exactly that.

18.01.2024 - 16:10 today you have shared a notification of instruction to pay NOT a proof of payment and told the beneficiary to talk to the recipient bank , and say WHAT ? Capitec how have you "lost' such a substantial amount of money and expect the customer to just be OK and wait ?

please reach out for the incident numberss