unpaid funeral benefit

to whom it may consent

I AM A VERY DISSAPOINTED AND ANGREY CLIENT OF CAPITEC BANK. MY DAUGHTER PAST ON, ON THE 8TH JULY 2019 I HAD TO GO THROUGH DIFFICULTY OF HAVING TO BORROW MONEY FROM LOAN SHARKS BECAUSE NOW I AM RECEIVING STORIES WHEN PAYOUT HAS TO BE MADE TOWARD THE FUNERAL BENEFIT THAT I AM ENTITTLED TO. MY DAUGHTER WAS POISONED OF WHICH THAT ACCORDING TO THE POLICY OF YOUR FUNERAL COVER IS CONSIDERED TO BE ACCIDENTIAL DEATH I SUBMITTED ALL THE DOCUMENT NEEDED THAT I WAS TOLD OF AND ARE THERE IN MY CONTRACT AND NOW I HAVE BEEN SENT FROM PILLOR TO POST WHEN PAYMENT NEED TO BE MADE I AM BEING TOLD THAT I HAVENT COMPLETE THE WAITING PERIOD OF WHICH THAT IS NOT THE TRUTH BECAUSE IN THE CONTRACT THAT I SIGNED IT IS STATED THAT WAITING PERIOD IS SIX MONTH STARTING FROM THE COVER DATE. MY COVER DATE WAS ON THE 1 February 2019 and on the 1st of July 2019 i was completing my 6month. non the less the contract stated that in terms of unnatural death i will be covered immediatly when the 1st premium is done. now i am being told of postmoterns of which it was never stated. i am very upset with how you are handling the situation of funeral cover if i didnt go to loans my daughter's body would have been at the mutuary till dated.

as soon as you guys make payment i am prepared to cut loses with capitec and my family as well i wont even hesitate to tell people how you guys operate.

selloane matlokotsi *** ***