Unpaid funds

On the 1st of July 2019 i transferd and amount of R50 000 to Tyme bank account. On the 4th of july 2019 the funds had still not appeared in my Tyme bank account. I contacted Tyme bank and asked them if my account was still active and why the funds never arrived in the account. Tyme bank then requested I send them proof of payment of the funds that was transferred from Capitec. I emailed them and they investigated immediately. Only to find out that the amount was to big and the money was reversed back to my Capitec on the 2 of July 2019 already. I Contacted Capitec and asked them why the funds Tyme bank has reversed not yet reflected back into my account. There answer was, they are still looking for the money in there suspense account. After numerous calls and getting no joy, I decided to go Back to the blue route mall branch and the area manager garreth was there. I told him my situation and he requested from me that I should get proof that Tyme bank paid the funds back to Capitec then he will have it sorted same time. I contacted Tyme bank and I received the proof of payment within minutes from them, in wich I emailed the proof of payment to Garreth(area manger) and the blue route mall branch. Almost 2 weeks has gone by and Capitec says that they can't find the money and they are still looking for the money in there suspense account. I feel like I'm being ****** and bul**** by such a big corporate company and this is the kind of service I'm getting for being a very good customer for more than 10 years. You got your proof. What is the hold up? What more do you need? I want this matter to escalated to the highest person in this designated department. I just want my money back and not forgetting the interest I'm currently losing.