PS
Princess S

1 reviews | Active since Feb 2021

18 Feb 2021, 03:37

Unnotified processed transactions

Hi I'm concern with capitec unprocessed transactions which happens to deduct twice amounts on my account, especially of amounts that are less then R100 where one does not get any notifications.

Also yesterday I transferred some cash my my other capitec account to savings but the amount I transferred did not appear i then had to transfer some more amount before it appeared, however the first amount i transferred did not appear at all.

Capitec whats eating our money?????????? Whats happening, what is it that you guys are doing that we don't know.

I find myself having to go to the branch every now and then. I'm worried my money is nolonger safe.

Your sms notification are also clocking in way too late

0
Replies (2)
Capitec Bank
Capitec Bank's reply18 Feb 2021, 07:00
Official
Good day Princess  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Best regards,

PS
Princess S's update19 Feb 2021, 11:34
Reviewer Update
Good day

Thanks for your response. Please note Yesterday I went to Tsakane Branch and a call was logged. Its unfortunate the lady and the gentleman were not wearing their name tags but their service was excellent im happy. I did receive a reference number for further investigation on my accounts transactions.

Thanks a lot to Tsakane Team, I will be giving feedback once everything's sorted.

Kind Regards
Princess