Unnnnmmhappppy client

27 Sep 2024 at 18:25 very very very unhappy client To: Capitec Bank Directors: this 1-star review must be seen as a positive motivation and not seen as a negative comment rather to rectify faults in system to prevent massive negative reviews etc., Issue no1. Capitec Branch at Airport Mall Belhar western Province has closed down last year. No one in the nearby communities etc. was informed. Appeal to bring the bank branch back without further delay, this is much needed service in a poor and crime hidden area. issue no 2: 27/9/2024. a I'm disappointed actually disgusted by yr. service. thank God it did not happen in early morning or late at night or family especially kids escorting me etc., I went to Belhar erica square shopping mall to withdraw a cash send money, yr. machine said no cash available for everyone, from there I had to run to another shopping mall at Belhar airport mall {pass and through a gangster areas)on arrival the only machine in foyer machine said deposits only, then I went into ShopRite in the same mall ,where is only small machine , standing in a Que for the 3rd time, when it was finally y turn, the machine said the following, cardless withdrawals: but then lost card notification popped up .so once again not helped, my running shoes broke on the way and how embarrassed I felt when people looked at me there and my way home, furthermore i was tired ,frustrated ,thirsty, hungry, and my life was put in danger for Capitec flaw in service delivery Unhappy customer Reply (6) Edward A’s reply 27 Sep 2024 at 18:28 I forgot to add I'm a 56 yr. old disabled person, Edward A’s reply 27 Sep 2024 at 18:40 the main reason why I'm upset is because the cash money was meant for a close family member who is on chronic meds, imagine this person was sent the cardless withdrawal information and this person had to go draw it herself, besides this the person needed this meds urgently, Capitec Bank’s reply 27 Sep 2024 at 20:10 Hi Edward, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Edward A’s reply 30 Sep 2024 at 03:17 Another disapointment with yr service. I took the same cash send voucher that i struggled with above to shoprite money market on Sunday. Twice yr capiitec was offline and stayed offline.i took a foto shot the first time after getting permission from shoprite. Edward A’s reply 02 Oct 2024 at 12:26 The consultant came bsck to me and we discussed both issues which is not resolved yet but Capitec is pursuing a way forward with myself. The consultation was humble ,kind and professional Edward A’s reply 15 Oct 2024 at 13:25 Gary Clark Asset Manager Belhar Mall Tel: + **********7 Extension: WhatsApp: +**********7 E-mail: *** Hi..capitec I personally made contact above is the contact person. Nobody came back to me but I had to go to find out information abt airport mall. Property's manager. My issue abt me as an elderly person with a disabled running around like a fool and the other Capitec issue not sorted. I want to be compensated for doing yr work. And my bad experience financially etc