NM
Nthabiseng M
1 reviews | Active since Jan 2017
09 Apr 2022, 08:15
Unnecessary hold on funds into my account.
My insurance has made a payment into my account for an insurance claim four days ago tilltoday the money has not reflected in my account I have proof it was released and authorized do it means capitec is holding onto the funds for what ever reason the claim is for food spoilage I don't have food I have a 4 year old with no food and capitec is holding onto my money unnecessarily. It's an authorized payment I regret moving to this horrible bank there service is disgusting l.
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Replies (4)
Capitec Bank's replyOfficial
09 Apr 2022, 10:31Good day Nthabiseng
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply09 Apr 2022, 10:31
Official
Good day Nthabiseng
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
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Nthabiseng M's updateReviewer Update
09 Apr 2022, 11:01How is 1 business day going to feed my 4 year old toddler there is no reason for u not to release the funds you phone call will not put food in my toddlers mouth tonight.
NM
Nthabiseng M's update09 Apr 2022, 11:01
Reviewer Update
How is 1 business day going to feed my 4 year old toddler there is no reason for u not to release the funds you phone call will not put food in my toddlers mouth tonight.
NM
Nthabiseng M's updateReviewer Update
11 Apr 2022, 06:24It take 5 days for an eft to clear 5 days nil resolve an issue now u going to say I must wait for an investigation which will take another few days this is ridiculous honestly I regret moving to your bank its been one issue after another you guys are useless
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Nthabiseng M's update11 Apr 2022, 06:24
Reviewer Update
It take 5 days for an eft to clear 5 days nil resolve an issue now u going to say I must wait for an investigation which will take another few days this is ridiculous honestly I regret moving to your bank its been one issue after another you guys are useless
NM
Nthabiseng M's updateReviewer Update
11 Apr 2022, 09:29I'm taking you and ur company to the bank Ombudsman this is ridiculous not a single call has been made to me and I'm still waiting for my money
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Nthabiseng M's update11 Apr 2022, 09:29
Reviewer Update
I'm taking you and ur company to the bank Ombudsman this is ridiculous not a single call has been made to me and I'm still waiting for my money