DS
Danielle S

1 reviews | Active since Dec 2012

23 Feb 2018, 09:56

Unnecessary bank card fee

This morning I received a sms from Capitec saying that my card is expiring next month and I need to renew it at the cost of R55. If I lost or misplaced the card and then yes I can understand the fee to be charged however if I did not then why am I being charged? How do the bank justify charging their customers for a bank card that is working perfectly well? I am really not happy.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Feb 2018, 11:04
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank