BV
Barbara V

1 reviews | Active since Aug 2012

26 Apr 2019, 11:39

unneccasary phone call

I qualified for a loan of 6 months repayments would take place on the 25th of each month. at 16h30 on the 25/04/2019 I received a call from Capitec advising me that they have not received payment. normally my salary goes in on the 25/04/2019 at 19h00 which at the end Capitec got their payment. but I think Capitec responded a bit to soon seeing the 25/04/2019 only end at midnight

well done in upsetting my day !!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply26 Apr 2019, 15:28
Official
I acknowledge your posting, and have referred it to Nazley Powell for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank