DP
Danie P
1 reviews | Active since Nov 2018
13 Nov 2018, 10:29
********l deduction from account
On 02/11/2018 an ammount was ********ly deducted from my account I immediately called the call centre my card was stopped and I was told to get a new card, wich I did. Further to this the card dispute centre contacted me and send me a form to complete. This was done on 09/11/2018, I did this and emailed back to Capitec on 12/11/2018 I got an email that the form was not received, I emailed it again. Today 13/11/2018 I was told that the query was closed. I was not happy. I just received a call stating that the refund will be done before close of today. I am not holding my breath.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
13 Nov 2018, 13:13I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply13 Nov 2018, 13:13
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
DP
Danie P's updateReviewer Update
13 Nov 2018, 14:25Copy paste answer do not trust Capitec and now another 5 days pathetic.
DP
Danie P's update13 Nov 2018, 14:25
Reviewer Update
Copy paste answer do not trust Capitec and now another 5 days pathetic.
DP
Danie P's updateReviewer Update
13 Nov 2018, 14:31Money in my account I was not expecting service after 11 days. Capitec thank you, please look at the procedure you use and try to make it less paynfull for "your clients".
DP
Danie P's update13 Nov 2018, 14:31
Reviewer Update
Money in my account I was not expecting service after 11 days. Capitec thank you, please look at the procedure you use and try to make it less paynfull for "your clients".