AS
Alaric S

1 reviews | Active since Dec 2014

05 Jun 2018, 13:00

******** Theft by Capitec Bank

I made a loan from Capitec bank and signed a contract stipulating the monthly repayment to be deducted from my bank account. Three months in they have started deducting more than the amount originally agreed to. THIS IS DEFINITELY NOT LEGAL. i have contacted them they refuse to acknowledge wrongdoing and don not want to resolve the matter. Any clients of Capitec bank who have had loan repayment amounts deducted that were not agreed to, please contact me at ********** I am looking to report this ******* activity to the relevant authorities.

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Jun 2018, 15:58
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply07 Jun 2018, 16:11
Official

Good day smithalaric

I refer to our telephone conversation of earlier and confirm that due to recent increase in the VAT , we had to increase the monthly service fee on your loan account. This subsequently increased the monthly instalment as a result.

Please do not hesitate to contact us should you have any enquiries or concerns.

Complaint Management
Capitec Bank